WSQ Mastering The Art of People Management - Essential
People and Relationship Management Skills
Course Overview
2 Days
116 Middle Road, ICB Enterprise House #07-02/03/04 (Singapore 188972)
$346.32
(After 70% subsidy)
Claimable with SkillsFuture Credits
Course Overview
Learning Units
- Benefits of Diversity in the Workplace
- Management of Diversity Challenges Impacting Service Delivery
- Harnessing the Power of Diversity by Building Cohesive Teams for Service Excellence
Skills You Will Gain
- Learn effective methods to create inclusive workplaces that embrace diversity and foster a sense of belonging among employees.
- Develop skills to identify and overcome barriers related to diversity, ensuring they do not hinder service delivery.
- Utilise opportunities presented by diversity to improve service quality and customer satisfaction.
- Gain people management skills for forming diverse teams that work cohesively towards achieving service excellence.
Who Is This Course For?
This people and relationship management course is tailored for individuals across diverse professional backgrounds who are involved in managing teams, cultivating inclusive workplace environments, and enhancing service delivery. Specifically designed for learners in executive or supervisory roles, the content and examples are crafted to be universally applicable, ensuring relevance across all sectors.
Prerequisite
Be able to speak, listen, read and write English. Basic computer skills are required, such as using a keyboard and mouse, navigating files and folders, and handling fundamental applications like launching and closing programmes. Additionally, learners should possess a basic understanding of English, with the ability to listen, speak, read and write in the language.
Why Learn At OOm
Extensive Industry Experience Spanning 18 Years
Seasoned Trainers with Real-World Expertise
Immersive Learning Through Practical Hands-On Approach
Subsidy
Singapore citizens & PR (21 to 39 years old)
Singapore citizens & PR (40 years old & above)
Course fees
S$888
S$888
S$444 (After 50% subsidy)
S$266.40 (After 70% subsidy)
S$79.92
S$79.92
Nett Course Fee
S$523.92
S$346.32
Additional Subsidy
Non Small-Medium Enterprises (Non SMEs)
Small-Medium Enterprises (SMEs)
*Registered or incorporated in Singapore. Employment size of not more than 200 or with annual sales turnover of not more than $100 million
Course fees
S$888
S$888
S$444 (After 50% subsidy)
S$266.40 (After 70% subsidy)
9% GST
(on full course fee)
S$79.92
S$79.92
Nett Course Fee
S$523.92
S$346.32
Additional Subsidy
^Expiring on 30 June 2025
- Option 1: Annual tax deduction of 400%
- Option 2: Convert 20% of course fees into cash payout
Course Schedule
Certificate
Upon fulfilling the course requirements with a minimum attendance rate of 75% and demonstrating proficiency in the assessments, candidates will be awarded a Certificate of Completion from OOm, along with a prestigious WSQ Statement of Attainment.
*SkillsFuture Course Page here
Course Code: TGS-2024048623
Funding Validity Period: 27 Aug 2024 – 26 Aug 2026
Our Trainers
Jonathan Lim
Vanessa Chan
Keith Cheung
Janus Chan
Susan Kwa
Martin Li
Kelvin Lee
Chew Ai Mei
Rachel Poo
Ivan Wong
Eugene Tan
Jonathan has over 20 years of experience in marketing and sales, excelling in digital marketing and utilising various AI tools. With more than 5 years of training experience, he co-develops courses on Critical Core Skills. Jonathan holds certifications in digital marketing and AI tools. Notably, he conducted a session at the IAL Learning Festival in 2023, earning a media feature on CNA938.
Vanessa is a social media marketing practitioner and trainer with more than 20 years of corporate experience. She has trained over 2,500 professionals and business owners since 2016. With a rich background in social media marketing, she brings a unique perspective to her mobile photography training, leveraging over 13 years of active engagement on Instagram where she has garnered accolades such as SGIG’s first exhibition selection and a win in the NDP Instagram Photo competition.
Keith is a seasoned artist and graphic designer with over 20 years of experience. Throughout his career, he has seamlessly integrated photography and videography into his design work. Beyond imparting technical expertise in mobile photography, Keith’s proficiency in the arts and design encourages learners to explore creativity and generate innovative ideas. Since earning his ACTA certification in 2019, Keith has been sharing his expertise by teaching a range of design and photography courses.
Janus, with over 7 years of teaching experience, embarked on her coaching journey in 2017. Recognised as a TikTok content creator with more than 40k followers, she excels in crafting engaging content on the platform. Having collaborated with prestigious organisations like TikTok Singapore, SkillsFuture Singapore and JobStreet by SEEK, Janus merges brand stories with strategic objectives to achieve measurable results for brands. Her expertise extends to bridging digital creativity with career transitions, empowering individuals on personal and professional fronts through her TikTok prowess.
With over 16 years of diverse marketing leadership, Martin specialises in driving business growth through impactful SEO strategies. He is also proficient in analytics-driven insights, strategic PR, and amplifying brand reach through social media. He holds certifications in key digital marketing disciplines such as Search Engine Marketing, Analytics, and Conversion Rate Optimisation (CRO). This deep understanding of foundational principles underpins his successful digital marketing strategies.
Kelvin has over 20 years of experience in education and training and successfully led the startup phases of two institutes. He now specializes in corporate training, with five years of experience in teaching and delivering strategic, impactful learning solutions. Kelvin is particularly adept at leveraging AI for content creation and data analysis.
Ai Mei, a seasoned professional with over a decade of leadership experience across industries, is a passionate, growth-minded trainer. She delivers impactful training in social media and content marketing, seamlessly integrating theoretical concepts with real-life experiences to make her sessions engaging and relevant in the dynamic digital age.
With more than 10 years of invaluable expertise in digital marketing and market research, Rachel, an ACTA certified trainer, demonstrates her commitment to staying at the forefront of industry trends through certifications from HubSpot, Google, and YouTube.
Ivan brings over 20 years of experience in Digital Marketing, Conversion Optimization, Digital Analytics, and Data Science. He served as the SEO/Analytics Director at GroupM Asia-Pacific and as one of Google's appointed Regional Trainers, holding training certifications in ACLP and DDDLP. He blends experiential learning with a results-driven training approach.
Eugene, with a background as the former Director of Standard Chartered Bank, is an ACLP certified trainer and seasoned SEO practitioner, boasting over 20 years of expertise in omni-channel and digital marketing.
*Only 1 trainer will be facilitating per class
FAQs:
1. What is diversity in the workplace?
Diversity in the workplace refers to the variety of differences among people in an organisation. These differences can include but are not limited to:
- Demographic Diversity: Differences in age, gender, race, ethnicity, sexual orientation, disability status, and cultural background.
- Cognitive Diversity: Differences in thinking styles, problem-solving approaches, and perspectives on issues.
- Experiential Diversity: Varied professional backgrounds, educational experiences, and career paths.
- Diversity of Personality: Differences in personality traits, communication styles, and interpersonal skills.
Organisations that value and foster diversity typically aim to create inclusive environments where all individuals feel respected, valued, and able to contribute their unique perspectives and talents. Embracing diversity in the workplace through our people and relationship management course can lead to improved innovation, creativity, decision-making, employee satisfaction, and overall organisational performance.
2. Why Is diversity and inclusion in the workplace important?
Diversity and inclusion are pivotal to the success of modern workplaces. By embracing a diverse workforce that includes individuals from various backgrounds, cultures, and perspectives, organisations nurture innovation and creativity. Different viewpoints lead to better problem-solving and decision-making processes. Moreover, inclusive environments where all employees feel valued and respected enhance engagement, retention, and overall morale. Embracing diversity also expands the talent pool, improves customer understanding, and ensures compliance with legal and ethical standards. Ultimately, organisations that prioritise diversity and inclusion gain a competitive advantage, as they are better equipped to adapt to diverse customer needs and market dynamics, attracting top talent and driving long-term success.
3. What career benefits can I expect from this WSQ People and Relationship Management course?
Completing the people and relationship management course offers significant career benefits. You will enhance essential leadership skills such as team management, decision-making, and conflict resolution, crucial for advancing into higher-level roles. The course also equips you with effective people management strategies to motivate teams, boost productivity, and cultivate positive work environments. These skills not only enhance your employability across various industries but also position you for career advancement within your current organisation or opportunities elsewhere. Engaging with peers and industry professionals during the course can expand your professional network, opening doors to new connections and career prospects.
4. What certificates will I receive upon completing the course?
Upon successful completion of the course, you will receive a Certificate of Completion from OOm Institute as well as a SkillsFuture WSQ Statement of Attainment (SOA). The SOA is a certification that not only validates an individual’s expertise in the course but is also widely recognised by employers in Singapore.
5. What do I need to bring for the course?
Please ensure that you bring a laptop to the course to engage in class activities. Additionally, you may consider bringing a jacket in case you feel cold.
6. How do I register for the course?
WSQ Mastering The Art of People Management – Essential People and Relationship Management Skills
WSQ Mastering The Art of People Management – Essential People and Relationship Management Skills
TGS-2024048623
$346.32
(After 70% subsidy)
Claimable with SkillsFuture Credits
Duration: 2 Days
Location: 116 Middle Road, ICB Enterprise House, #07-02/03/04, Singapore 188972