WSQ Mastering
Conflict Management - Bridging Differences and Resolving Conflicts

Jonathan has over 20 years of experience in marketing and sales, excelling in digital marketing and utilising various AI tools. With more than 5 years of training experience, he co-develops courses on Critical Core Skills. Jonathan holds certifications in digital marketing and AI tools. Notably, he conducted a session at the IAL Learning Festival in 2023, earning a media feature on CNA938.

Vanessa is a social media marketing practitioner and trainer with more than 20 years of corporate experience. She has trained over 2,500 professionals and business owners since 2016.  With a rich background in social media marketing, she brings a unique perspective to her mobile photography training, leveraging over 13 years of active engagement on Instagram where she has garnered accolades such as SGIG’s first exhibition selection and a win in the NDP Instagram Photo competition.

Keith is a seasoned artist and graphic designer with over 20 years of experience. Throughout his career, he has seamlessly integrated photography and videography into his design work. Beyond imparting technical expertise in mobile photography, Keith’s proficiency in the arts and design encourages learners to explore creativity and generate innovative ideas. Since earning his ACTA certification in 2019, Keith has been sharing his expertise by teaching a range of design and photography courses.

Janus, with over 7 years of teaching experience, embarked on her coaching journey in 2017. Recognised as a TikTok content creator with more than 40k followers, she excels in crafting engaging content on the platform. Having collaborated with prestigious organisations like TikTok Singapore, SkillsFuture Singapore and JobStreet by SEEK, Janus merges brand stories with strategic objectives to achieve measurable results for brands. Her expertise extends to bridging digital creativity with career transitions, empowering individuals on personal and professional fronts through her TikTok prowess.

With over 16 years of diverse marketing leadership, Martin specialises in driving business growth through impactful SEO strategies. He is also proficient in analytics-driven insights, strategic PR, and amplifying brand reach through social media. He holds certifications in key digital marketing disciplines such as Search Engine Marketing, Analytics, and Conversion Rate Optimisation (CRO). This deep understanding of foundational principles underpins his successful digital marketing strategies.

Kelvin has over 20 years of experience in education and training and successfully led the startup phases of two institutes. He now specializes in corporate training, with five years of experience in teaching and delivering strategic, impactful learning solutions. Kelvin is particularly adept at leveraging AI for content creation and data analysis.

Ai Mei, a seasoned professional with over a decade of leadership experience across industries, is a passionate, growth-minded trainer. She delivers impactful training in social media and content marketing, seamlessly integrating theoretical concepts with real-life experiences to make her sessions engaging and relevant in the dynamic digital age.

With more than 10 years of invaluable expertise in digital marketing and market research, Rachel, an ACTA certified trainer, demonstrates her commitment to staying at the forefront of industry trends through certifications from HubSpot, Google, and YouTube.

Ivan brings over 20 years of experience in Digital Marketing, Conversion Optimization, Digital Analytics, and Data Science. He served as the SEO/Analytics Director at GroupM Asia-Pacific and as one of Google's appointed Regional Trainers, holding training certifications in ACLP and DDDLP. He blends experiential learning with a results-driven training approach.

Eugene, with a background as the former Director of Standard Chartered Bank, is an ACLP certified trainer and seasoned SEO practitioner, boasting over 20 years of expertise in omni-channel and digital marketing.